At The Organic Cosmos, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a hassle-free return and refund policy, subject to the following terms and conditions.
Returns:
We accept returns for unused and unopened products within 7 days of purchase. To initiate a return, please contact our customer service team with your order details. Returns will not be accepted for products that have been opened or used.
To be eligible for a return, the item must be in its original packaging and in the same condition as when you received it. You will be responsible for the cost of return shipping, unless the return is due to an error on our part or a defective product.
Refunds:
Once your return is received and inspected, we will send you an email notification to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 14 days. Please note that shipping costs are non-refundable, and return shipping fees may apply.
If you have any questions or concerns about our Return and Refund Policy, please contact us at theorganiccosmos@gmail.com.